Privacy Policy
Last updated: July 2026
Gul Orthodontics (“we,” “us,” or “the practice”) is committed to protecting the privacy and security of your personal information. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario’s Personal Health Information Protection Act (PHIPA), and Canada’s Anti-Spam Legislation (CASL).
Information we collect
Depending on how you interact with us, we may collect:
- Contact details you provide, such as your name, email address, and phone number.
- Information you share in a form or message, such as your treatment interests, questions, and preferred contact method.
- Health information relevant to orthodontic care, collected during consultations and treatment (handled under PHIPA).
- Basic technical information from your visit to this website, such as the page you submitted a form from and the site that referred you.
How we use your information
- To respond to your enquiries and schedule and provide consultations and treatment.
- To contact you about your request or appointment by phone, email, or text, based on your preferences.
- To administer payments, insurance coordination, and our patient relationship.
- To improve our services and, where you have consented, to send you relevant updates.
Consent-based communication & automated calls
When you submit a form or contact us, you consent to being contacted about your request. Some calls may be placed or answered using an automated AI voice assistant, and calls may be recorded for quality, training, and scheduling purposes. You may decline automated communication, choose a different contact method, or withdraw your consent at any time by contacting us using the details below.
Email & CASL
Any marketing emails we send will clearly identify us, include our contact information, and provide a simple unsubscribe option in every message. We only send commercial electronic messages where we have your consent, consistent with CASL.
Service providers
We use trusted third-party service providers to operate our practice and communications — for example, to manage enquiries, appointments, and messaging. These providers process information on our behalf under appropriate safeguards. If we enable website analytics (such as Google Analytics or the Meta pixel), we will update this policy and, where required, request your consent for non-essential cookies.
How we protect your information
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. Health information is retained and protected in accordance with PHIPA and applicable professional obligations.
Your rights
- You may request access to the personal information we hold about you.
- You may request corrections to inaccurate information.
- You may withdraw consent for certain uses, subject to legal and clinical requirements.
Retention
We keep personal and health information only as long as necessary for the purposes described here or as required by law and professional standards, after which it is securely disposed of.
Contact us
To ask a question, access your information, or withdraw consent, contact us:
- Gul Orthodontics, Steeple Hill Shopping Centre, 205–650 Kingston Rd, Pickering, ON L1V 1A6
- Phone: (365) 360-3265
- Email: info@gulorthodontics.ca